Privacy Policy

The Life Clinic is a doctor-led aesthetic, regenerative and wellness clinic based in Leeds, West Yorkshire.

We provide personalised non-surgical treatments under the clinical guidance of Dr Tasneem Khan and Dr Qmar Hussain.

Clinic Address: 8 Tinshill Ln, Leeds LS16 7AP, United Kingdom

Phone: 0113 541 7093

Email: info@thelifeclinic.co.uk

Website: https://thelifeclinic.co.uk/

We may collect personal information when you browse our website, submit an enquiry, book an appointment or receive treatment.

Depending on how you interact with us, this information may include:

• Personal details: Your name, date of birth, address and contact information.
• Appointment information: Consultation requests, booking details, treatment preferences and appointment history.
• Medical information: Relevant medical history, existing health conditions, medications, allergies and other information needed to assess treatment suitability.
• Treatment records: Clinical notes, consent forms, treatment plans, relevant photographs and aftercare information.
• Payment information: Transaction details, payment records and relevant billing information.
• Website information: IP address, browser type, device information and website usage data collected through cookies or similar technologies.
• Communications: Messages, emails, enquiries, feedback and correspondence with our team.

We collect only the information that is reasonably necessary for the relevant purpose.

We use personal information to operate our clinic, provide appropriate care and respond to your enquiries.

This may include:

• Responding to questions and consultation requests.
• Arranging, confirming and managing appointments.
• Reviewing medical information and assessing treatment suitability.
• Providing personalised treatment recommendations.
• Maintaining accurate and confidential clinical records.
• Sending appointment reminders and relevant aftercare information.
• Processing payments and maintaining financial records.
• Improving our website, services and patient experience.
• Meeting applicable legal, regulatory and professional obligations.
• Sending promotional updates where permitted by law.

We do not use your personal medical information for unrelated marketing purposes without an appropriate lawful basis.

Under UK data protection legislation, we must have a valid legal basis for collecting and using your personal information.

Depending on the purpose, we may rely on the following:

Contractual necessity: To arrange appointments, process bookings and provide services you have requested.

Legal obligations: To comply with applicable legal, financial, regulatory and record-keeping requirements.

Legitimate interests: To respond to enquiries, manage our business, maintain website security and improve our services, provided these interests do not override your rights and freedoms.

Consent: Where we ask for your permission, such as for certain marketing communications or promotional use of identifiable photographs.

Special category health information: Where applicable, we process health information for medical assessment, treatment and healthcare purposes under Article 9(2)(h) of the UK GDPR, subject to the applicable conditions and professional confidentiality requirements. Other uses of special category information require a separate valid legal condition.

You may withdraw consent where we rely on it, without affecting the lawfulness of processing carried out before withdrawal.

As a doctor-led clinic, we recognise the importance of protecting sensitive medical information.

Medical details collected during consultations and treatments are used for appropriate clinical purposes, including assessing suitability, maintaining treatment records and supporting continuity of care.

Access to clinical information is restricted to authorised individuals who require it for legitimate professional or operational purposes.

We handle medical information in accordance with applicable data protection requirements and professional confidentiality obligations.

We will not disclose your confidential health information to unrelated third parties unless there is an appropriate lawful basis or legal requirement to do so.

Our website provides access to online appointment booking through Pabau, a third-party clinic management and booking platform.

When you book an appointment, relevant personal information may be processed through this platform to facilitate appointment scheduling, confirmations and related clinic administration.

We may also use trusted third-party providers for website hosting, payment processing, communications and other necessary services.

Where third parties process personal information on our behalf, we require appropriate data protection and confidentiality arrangements.

External platforms may also have their own privacy notices explaining how they handle personal information in their capacity as independent data controllers, where applicable.

Our website may use cookies and similar technologies to support website functionality, improve performance and understand how visitors interact with our content.

Cookies are small files stored on your device when you visit a website.

Depending on the technologies used, these may include:

• Essential cookies: Necessary for core website functionality and security.
• Analytics cookies: Help us understand website traffic and visitor interactions.
• Functional cookies: Remember preferences and improve the browsing experience.
• Marketing cookies: May help us measure advertising performance or provide relevant content.

Where consent is required by law, we will request your permission before using cookies or similar technologies that are not exempt from consent requirements.

You can manage your preferences through our available cookie controls or your browser settings.

Disabling certain cookies may affect some website features.

We may occasionally share information about our treatments, clinic updates, services and promotional offers.

We will only send electronic marketing communications where we have a lawful basis and where the applicable direct marketing rules permit us to do so.

You can withdraw your marketing consent or opt out of promotional communications at any time by using the unsubscribe option provided or contacting us directly.

Opting out of marketing will not prevent us from sending essential communications relating to your appointments, treatments or ongoing care.

We do not sell your personal or medical information.

We may share relevant information with trusted organisations or professionals where reasonably necessary and legally permitted.

These may include:

• Healthcare professionals involved in your treatment or care.
• Appointment booking and clinic management providers.
• Secure payment processing services.
• Website hosting and technical support providers.
• Professional advisers where necessary.
• Regulatory authorities or other organisations where disclosure is legally required.

We take appropriate steps to ensure that personal information is shared securely and only for legitimate purposes.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure systems, appropriate access controls, staff confidentiality arrangements and the use of trusted service providers.

Although we take data security seriously, no electronic system or internet transmission can be guaranteed to be completely secure.

We regularly consider our data handling practices and take appropriate action to protect the information entrusted to us.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including compliance with applicable legal, medical, financial and professional record-keeping obligations.

Clinical records may need to be retained for longer periods than general website enquiries or marketing information.

Retention periods depend on the type of information, its purpose and any relevant legal or professional requirements.

When information is no longer required, we take appropriate steps to securely delete, anonymise or otherwise dispose of it.

Some third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that relevant data protection requirements are met.

Where required, these measures may include UK adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.

Under the UK GDPR and other applicable data protection legislation, you have certain rights regarding your personal information.

Depending on the circumstances, these may include:

• Right to be informed: To understand how your personal information is collected and used.
• Right of access: To request a copy of the personal information we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete information.
• Right to erasure: To request deletion of personal information where the law permits.
• Right to restrict processing: To request that certain uses of your information are limited.
• Right to data portability: To receive certain information in a portable format where applicable.
• Right to object: To object to certain processing activities, including direct marketing.
• Rights relating to automated decision-making: To receive applicable protections where qualifying automated decisions are made.

You may also withdraw consent where consent is the lawful basis for processing.

Some rights are subject to legal exceptions, particularly where medical records must be retained for legitimate clinical or legal reasons.

To exercise your rights, please contact info@thelifeclinic.co.uk.

We will respond within the timeframes required by applicable law, normally within one month of receiving a valid request.

Photographs may be taken during consultations or treatments where appropriate for clinical assessment, treatment planning or medical documentation.

Clinical photographs form part of your confidential treatment information and are handled in accordance with applicable data protection requirements.

We will seek separate, appropriate consent before using identifiable photographs, videos or patient experiences in advertising, website content or social media promotions.

Choosing not to provide promotional consent will not affect your access to treatment or the quality of care you receive.

You may withdraw promotional consent by contacting the clinic. We will explain any practical or legal limitations affecting previously published material.

Our website may contain links to external websites, booking systems and social media platforms.

When you visit these external services, their own privacy policies and terms may apply.

We recommend reviewing their privacy information before sharing personal details.

The Life Clinic is not responsible for the independent privacy practices of third-party websites outside our control.

Our services are primarily intended for adults.

Certain cosmetic procedures, including cosmetic botulinum toxin injections and injectable dermal fillers, are subject to specific legal age restrictions in England.

Where we lawfully provide a service involving a person under 18, we will handle their personal information in accordance with applicable data protection, confidentiality, consent and safeguarding requirements.

We may update this Privacy Policy periodically to reflect changes in our services, technology, data handling practices or applicable legislation.

Any changes will be published on this page, together with an updated revision date.

We encourage visitors and patients to review this policy occasionally to understand how their information is protected.

If you have questions or concerns about how we handle your personal information, please contact us.

We will review privacy-related concerns and respond appropriately.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

For privacy enquiries, data access requests or questions about this policy, please contact:

Phone: 0113 541 7093

Email: info@thelifeclinic.co.uk

Website: https://thelifeclinic.co.uk/